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Post by account_disabled on Dec 20, 2023 21:36:23 GMT -6
The recipient of such a chat has much greater opportunities to choose a service or offer. Want to learn more about how the chat features work Contact our customer service office to determine the details of the service. What are the future development prospects for RCS The prospects for the development of RCS are promising. It is intended to be a tool that will change the way a company/institution communicates with its customers. in real time and not just sending a standard message to the user's phone. RCS Rich Communication Services is Email Marketing List a channel that fits perfectly into crosschannel communication i.e. combining various tools into a marketing strategy. Customer engagement via instant messaging RCS SMS and email will be a standard of modern marketing. Build strong relationships and earn money with Service Cloud Who does your client talk to most often According to the Nucleus research company customers are five times more likely to contact service staff than sales people This is very valuable information isn't it It is worth using it and then planning upselling and turning interaction with customers into additional real profits for your company. However you need an effective tool for this the good intentions of your consultants alone are not enough. Service Cloud is an element of the Salesforce ecosystem that not only enables integration and control over all communication channels but also significantly speeds up customer service by automating it. This easytouse tool ensures efficient information flow and allows your customers to create a community. Thanks to this many common problems can be solved even without involving your consultants However what we are.
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